Government: What? Why?
This workshop builds on Russ Linden's research and writing about seamless service in the public and non-profit sectors. Russ helps participants learn the meaning of "seamless service," why it matters to customers, and how agencies can deliver it. Through cases, videos, lecture-discussion and small group exercises, Russ challenges participants to assess their own organizations using the key seamless government principles:
The workshop also deals with some of the realistic issues managers face when moving toward seamless service, methods for dealing with these issues, and many examples of organizations succeeding in these efforts.
What You'll Leave With:
Cost for this workshop:
1 day: $3,000 plus expenses.
This is the cost to put on the workshop for groups up to 30, at the client's location.
NOTE: Workshops are customized for each client, and are offered at a location and on a date suitable for the client.
Who Should Attend:
Senior and middle managers.
To Contact Us:
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