provide consulting service in these areas:
is guided by certain principles, which we have developed over the past
30 years. These principles include:
for the client. It's easy to be a "Monday morning quarterback,"
to stand on the sidelines, ridicule someone's efforts and point out
what they should have done. We respect the challenges our clients face,
having worked in management positions ourselves. We show that respect,
in part, through...
involvement of organization employees. The people in the organization
know where many of the problems lie, and they are a good source of creative
solutions. We involve them in assessing the organization's strengths
and shortcomings, and in developing action plans for improvement.
on the client's strengths and demonstrated values. All organizations
do certain things well, and all organizations develop certain values
over time. We help clients discover and articulate what they are, so
that they can use them to improve performance and meet customer needs.
customized solutions. There are many similarities across organizations,
but the differences are what make each organization interesting and
challenging. We refuse to use "boilerplate" solutions. Rather,
we help clients develop solutions that fit their culture, their business,
their people and strengths, their customers.
and "stretching" people to develop new perspectives, skills,
capabilities. One way we show respect for our clients is that we don't
waste their time (or ours) by telling them that everything's great,
that they walk on water, that their critics are stupid. We tell our
clients the truth, as we see it, in a way that they can hear it and
use it. If a client organization doesn't want that, then they don't
want us and we won't be able to work together. When clients do want
that, we accomplish wonderful things together.