Process Redesign

Our Approach:

  • Work with senior and middle managers to help them understand what's involved in redesigning work processes, how this change affects other aspects of organizational life, and why alignment of process redesign with other organizational systems is critical
  • Help the senior managers learn their roles in process redesign; appoint a steering team to oversee initial projects
    Work with a senior sponsor to identify design teams and processes to redesign
  • Train the first design teams, using the four-step methodology spelled out in Russ Linden's Workbook for Seamless Government
  • Work with the senior sponsor and the steering team to support the initial design teams
  • Help the design teams stay on track, anticipate and deal with problems, develop a "business case" that details its proposals
  • Work with implementation teams to see that proposals become reality

Other Consulting Services We Offer:

Change Management

Strategic Thinking and Acting

Team Building and Collaboration