Block, author of Flawless Consulting
"A clear, practical, step-by-step guide to redesigning public service."
Dyer, President of the Hitachi Foundation, and former special assistant
to the Secretary of the Interior
Linden's Workbook for Seamless Government is a must read. Linden artfully
weaves together practical details about how to implement change with
candid commentary about our humanness. The workbook is a virtual do-it-yourself
kit full of handy instruments and insights, tools and techniques."
Havlick, president, The Innovation
Groups, a non-profit organization providing support and
networking services to local governments.
for Seamless Government represents a major step in the process of bringing
theory to implementation. Chapter 11, 'Communicating and Marketing Your
Project' is worth the price of the admission. The workbook will be an
invaluable tool, even a friend, for any employee of local government.
You will keep it close by as an essential reference guide."
Ivy Planning Group, and former executive with
the Federal Quality Institute
as directed, the workbook should allow a team to proceed without a high-priced
consultant. It is that good! The workbook is highly readable, jargon
free, and filled with relevant examples and work exercise sheets. It
is also filled with amazing good sense … especially about practical
Schwartz, director, Stutzman Alcoholism Treatment Center, New York State
Office of Alcoholism and Substance Abuse Service, Buffalo, New York
a practical, step-by-step guide for producing better government! Russ
Linden warns of 'speedbumps' and gives practical hints to avoid these
early disasters. He also has wonderful insights into the world of the
senior managers who can either champion or destroy the best efforts
of work teams."
Rogers, senior fellow, School of Public Affairs, University of Maryland,
and former secretary of the Department of Housing and Community Development,
State of Maryland
used Seamless Government in classes for several years, I'm delighted
to see the arrival of the workbook. It should bridge the gap between
managerial insight and organizational implementation. The Workbook is
accessible, regardless of an individual's role. A whole organization
might be energized and engaged using this step-by-step guide."